A day in the life of Senior Credit Controller, Nikki Kennedy

I begin my day by checking my daily diaries, personal inbox, and the team’s generic inbox.  If a member of our team is on holiday, I will always be on hand to help keep on top of the workload. 

I am responsible for assisting my team leader and the credit controllers with their day-to-day tasks. This involves dealing with any complaints, escalation calls, and attending meetings with property managers. 

My main objectives for the day are completing daily diaries. I also work with my other senior leaders to complete debtors’ reports, handle any digital post and the removal of late payment charges if required. I will sometimes support my credit controllers with any emails, cases or calls, which they may need help in understanding and offer training where needed or required. 

My daily routine always includes talking to my team leader to discuss any tasks that she may need me to manage. I check in with each credit controller throughout the day to make sure they are okay, as well as other team members. I will also liaise with our customer relations team to deal with any complaint queries that may be ongoing. 

I encountered the following challenges, where some customer queries may not relate to our department, so we need to liaise with various other departments to reach an effective resolution. 

I solved these challenges by working closely alongside each department within our client’s organisation.  

I am proud of becoming a senior Credit Controller within a year.  

The best part of my working day is the people. From the credit controllers, right up to the management in the team, everyone supports each other and it’s a pleasure to be part of such a close team.